Contact Us

We thrive to ensure that you get the most out of your Airtel experience which is why we provide the best-in-class customer service across a wide range of platforms, designed keeping your convenience in mind. Connect with us in any of our customer service platform below:

My Airtel App

Airtel Messenger Chatbot (SIMI)

Airtel WhatsApp Chatbot

(Or send a WhatsApp message to 01647-771212 from your Airtel number)

Smart 1216 (A Visual IVR)

It is a menu-based audio-visual platform with easy navigation guided by voice where you can easily manage your Airtel account and even purchase your favorite packs. Simply dial 1216 and you will receive a link to use the service.

USSD Chatbot

If you are a Airtel prepaid or a postpaid user you can use probable keywords through USSD Chatbot to get desired services by simply dialing *666# and typing your desired service name, for e.g. data, minute, balance, etc.

Single Digit USSD Codes

By just dialing 1 digit code you can easily get some of the most desired services. Check out the list below:

Social Channels

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  Facebook

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  Instagram

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  Tiktok

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  YouTube

Door Step Service

Airtel brings the 'Door Step Service' in Bangladesh, the most customer centric service ever. This service will allow you to enjoy all kind of service at your preferred place and convenient time. You no longer have to waste your time and effort in visiting our touch points as we will come to you to fulfill your desired services.

To generate a service request simply dial 121 (Airtel users) or 01678600786 (Other user) or send an email doorstep@robi.com.bd with your details.

E-Mail

airtel.service@robi.com.bd

Airtel Care Center

https://bit.ly/3arhpLb