Privacy Policy

Welcome to the official website of Airtel in Bangladesh, operated by Robi Axiata PLC, the licensee of the Airtel brand in the country. Following the landmark merger with Airtel Bangladesh on November 16, 2016, Robi Axiata PLC (Robi) became the combined entity, marking the largest telecom merger in Bangladesh and the first in the mobile telecom sector. This site (the "Site"), located at https://www.bd.airtel.com/en , is maintained by Robi Axiata PLC. By accessing and using this Site, you agree to abide by the following Terms of Use. If you do not accept these terms, please refrain from using the Site.

1. Acceptance of Terms

By using the Site, you agree to be legally bound by these Terms of Use, including any future modifications. Robi reserves the right to modify or update these terms at any time without prior notice. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

2. Access to the Site

Access to certain features of the Site may require registration or the provision of personal information. By providing such information, you agree to:

  • Provide accurate, current, and complete information;
  • Maintain the security of your account and password;
  • Notify Robi immediately of any unauthorized use of your account or any breach of security.

3. Use of the Site

You agree to use the Site for lawful purposes only. You are prohibited from:

  • Using the Site in any way that is illegal or infringes on the rights of Robi or any third party;
  • Engaging in any activity that may cause harm or disruption to the Site or its services, including attempts to bypass security features or violate system integrity;
  • Posting or transmitting any unauthorized or unsolicited content, including advertisements or spam.

4. Intellectual Property Rights

All content available on the Site, including text, graphics, logos, images, audio clips, video clips, software,fonts and other materials, is the property of Robi or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or display any part of the Site's content without Robi’s prior written consent. Robi assumes no liability for any third-party content hosted or linked within the app, and all third-party content remains the responsibility of the respective content owners.

5. User-Generated Content

Airtel the licensed brand of Robi, may allow users to submit or post content, such as comments, reviews, or feedback. By submitting content, you grant Robi a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content in any media. You warrant that your submitted content does not violate any third-party rights or applicable laws. Robi reserves the right to remove any user-generated content at its sole discretion.

6. Privacy Policy

Your privacy is important to us. Robi’s collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy, located at ________, to understand how we handle your personal data.

7. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Robi. Robi is not responsible for the content or practices of any third-party websites. You acknowledge that your use of such third-party sites is at your own risk and subject to the terms and conditions of those websites.

8. Disclaimers and Limitation of Liability

  • Disclaimer of Warranties: Robi provides the Site "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  •  Limitation of Liability: To the maximum extent permitted by law, Robi will not be liable for any damages of any kind arising from your use of the Site, including direct, indirect, incidental, punitive, or consequential damages, even if Robi has been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold Robi, its affiliates, employees, officers, and agents harmless from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or related to your use of the Site, your violation of these Terms of Use, or your infringement of any third-party rights.

10. Termination

Robi reserves the right to terminate or restrict your access to the Site at any time, without notice or liability, for any reason, including if Robi believes that you have violated these Terms of Use.

11. Governing Law and Dispute Resolution

These Terms of Use shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law principles. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

12. Contact Information

If you have any questions or concerns regarding these Terms of Use or the Site, please contact us at:

Robi Axiata PLC

Information about Children

If you are under the age of [18], you are required to obtain the consent of your parent, guardian or person who has parental responsibility over you before sending us your personal data (for example, your name, address and email address). In such cases, we may require sufficient proof of such consent at any time.

The types of personal data we collect or obtain may vary according to our relationship with a data subject (person whose data we collect) and may include the following:

For Customers

  • contact information (such as name, address, email address and telephone number)
  • identification information (such as national identification number, passport identification number, national insurance number, tax registration number, social security number, driver’s license, date of birth, etc.)
  • demographic information (such as age range, marital status, gender etc.)
  • photographs, such as those that you may submit for contests or prize-winning competitions
  • product specific information (such as preference, closed user groups (CUGs), friends and family who you chose to include in your service plan, credit limit etc.)
  • banking information (such as direct debit and related bill payment banking transactions)
  • service account information (such as call, data & other serviceusage, account balances, transaction history, credit information, billing and loyalty points).
  • any footage captured or recorded by our surveillance camera (CCTV) system

For Business Partners and Suppliers

  • contact information (such as name, address, email address and telephone number)
  • identification information (such as national identification number, passport identification number, national insurance number, tax registration number, social security number, driver’s license, date of birth)
  • business information (such as name of organisation, job title, department, business address)
  • any footage captured or recorded by our surveillance camera (CCTV) system

For Visitors 
(to any of our premises)

  • contact information (such as name, address, email address and telephone number)
  • identification information (such as national identification number, passport identification number, national insurance number, tax registration number, social security number, driver’s license, date of birth, etc.)
  • business information (such as name of organisation, job title, department, business address)
  • race
  • nationality
  • reason for visit
  • date and time of visit
  • photograph
  • biometrics and facial recognition
  • security notes (special instructions

We may collect or obtain your personal data:

For Customers

  • when you purchase & use our network, products and/or services (including through our call centres, walk-in-centre, dealers, and sales channels)
  • when you contact us or register for information relating to our network, products and/or services or for any other purposes(s)
  • when you communicate with us (such as IVR, USSD SMS, text messages or other digital channels, emails, questionnaires or surveys)
  • when you use or interact with any of our digital applications, visit any of our websites or social media pages
  • when you participate in any of our promotional events, incentives or loyal programs
  • from external agencies (such as credit reference agencies, screening or investigation agencies)
  • from our internal database pursuant to your relationship with any member of our group of companies
  • from our surveillance camera (CCTV) system

For Business Partners and Suppliers

  • when you use our network, products and/or services
  • when you communicate with us (such as SMS, text messages or other digital channels, emails, questionnaires or surveys)
  • when you use or interact with any of our digital applications, visit any of our websites or social media pages
  • from external agencies (such as credit reference agencies, screening or investigation agencies)
  • from our internal database pursuant to your relationship with any member of our group of companies
  • from our surveillance camera (CCTV) system

For Visitors:

  • when you complete our visitor log book or visitor entry form
  • when you provide us with your identification document(s)
  • when you provide your host with information
  • from our surveillance camera (CCTV) system

Your personal data may be used or processed for the purpose of:

For Customers

  • providing you with our products, services and/or offers which may be of interest to you
  • notifying you about benefits and changes to the features of our products and services
  • providing you with our latest offers, campaigns and promotions (where you subscribe to such updates)
  • sending you service messages about our subscription or account registration
  • using your data for participation in our customer surveys or meetings
  • compliance with laws and legal, contractual and/or regulatory obligations protecting or exercising our legal, contractual and/or regulatory rights and remedies
  • sending you information via telephone calls, text messages or other digital channels, emails, etc. or social media about products and services offered by selected third parties that we think may interest you
  • other legitimate purposes

For Business Partners and Suppliers

  • business execution
  • organisation and management of the business
  • health, safety and security
  • compliance with laws and legal, contractual and/or regulatory obligations protecting or exercising our legal, contractual and/or regulatory rights and remedies
  • protecting our assets and interests
  • other legitimate purposes

For Visitors

  • health, safety and security
  • compliance with laws and legal, contractual and/or regulatory obligations protecting or exercising our legal, contractual and/or regulatory rights and remedies
  • other legitimate purposes

We may disclose your personal data:

For Customers

  • to members of our group companies
  • to other carriers and operators when routing international calls
  • to third parties when disclosure is necessary or reasonable to protect our rights, protect your security, investigate fraud or respond to a law enforcement request
  • to our service providers, field engineers, contractors, subcontractors or any other third-party performing work on our behalf or at our instruction
  • to our business partners for our marketing activities
  • to third parties for credit checks and fraud management
  • to third parties for carrying out analytics to understand how you use our services
  • to third parties for research and development purposes
  • to our dealers or agents
  • to third parties for the purposes set out under “why do we collect your personal data?”

For Business Partners and Suppliers

  • to members of our group of companies
  • to our third-party agents, service providers, consultants, advisors, contractors and/or subcontractors
  • to any public authority, governmental, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which we are subjected to or as permitted by applicable local law
  • to third parties for the purposes set out under “why do we collect your personal data?”

For Visitors
We do not routinely share/transfer your personal data with any external organizations or third parties. However, where and whenever we share/transfer your personal data, it shall be for the purposes set out under “Transfers of Personal Data” and we shall do so in accordance with applicable data privacy laws, unless required or permitted by law.

We use reasonable efforts in accordance with industry best practices to ensure that the above-mentioned maintain the confidentiality of your personal data and are restricted from using your personal data for any unauthorised purpose.

We respect your rights and privacy by taking steps to ensure that your personal data is accurate, complete, not misleading and up to date. As a data subject of Airtel, you have the following rights:

  • Right to be informed,
  • Right to access your personal data
  • Right to correct/update your personal information you have provided to us.

You can request to access or update the personal information we hold about you by visiting your nearest Airtel Customer Care centers or by digital self-care platforms, e.g., by visiting My Airtel App you can access your call details record, your account information etc.

If you wish to visit any customer care centers to access or update your personal information, we may ask you for information to validate your identity and confirm the scope of your request.

Please note that we may not able provide you with access to personal information in certain circumstances, such as where access may be restricted as permitted or required by law.

We may transfer your personal data across geographical borders to other entities in compliance with law. Where your personal data has been transferred to members of our group of companies and/or to third parties located outside of Bangladesh, the transfer of your personal data is carried out under organizational, contractual and legal measures and with adequate levels of protection implemented as well as any additional local legal requirements for the parties receiving this information in order to safeguard your personal data.

We may collect and store your personal data in electronic or physical form, depending upon the requirement. Information may be stored at our and third-party premises within IT Systems (e.g. external cloud storage, internal or third-party management systems, e-mail, database, hard drives), document warehouses etc.

We endeavour, where practicable, to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical and administrative security measures to protect your personal data and our network from unauthorized access. Some of these measures include:

  • encryption of data in transit or at rest
  • strict adherence to privacy and security practices
  • periodic security assessment and reviews to upgrade our practices
  • restriction of access to such data to personnel who have a need to know such data

We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases information may be held for a) a longer period where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or b) a shorter period where the individual objects to the processing of their personal data.

We may require collection of certain personal data about you and failure to provide such information may:

  • result in us being unable to process your application and/or provide you with our services
  • result in us being unable to respond to your requests on our products/services
  • limit or prevent access to certain features on our website/weblinks
  • result in us being unable to update you on latest updates regarding any promotions, our services/products or launches
  • result in your inability to receive invitation to promotional activities organized by us
  • negatively affect our ability to communicate with you
  • result in our ability to enter into a contract with you or a counter-party or continuing to contract with you or a counter-party
  • negatively impact your chances of being selected for any potential employment, engagement or internship

By submitting personal data to us, you acknowledge that:

  • You have read and understood this Privacy Notice and agree and consent to the use, processing and transfer of personal data as set out herein.
  • All information and representation provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information

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