Roaming Tips

Getting smooth roaming experience in Airtel is easy and convenient. Just follow below tips:

Before leaving Bangladesh

• Check International Roaming Coverage & Tariff:

  Always check the international roaming tariff, network coverage and available bundles for your destination country before you travel. Choose your suitable roaming package to minimize the roaming cost. Click Here for details.

• Before You Travel, Check Your Roaming Status:

  Prepaid:  Roaming Balance: *778*10#

  Postpaid:  Roaming Bill: *1# Current Roaming Plan: *121*100*100#

  Roaming Combo Bundle Balance:  Minutes: *222*47#, SMS: *222*48#, Data: *222*46#

  Check available credit Limit / balance and ensure sufficient amount to avoid disconnection

  For Postpaid, always check your USD endorsed credit card expiry date & update card info to avoid disconnection

• For assistance, Call to 121 or Mail to myroaming@robi.com.bd

While in Abroad

Upon arrival at your destination country, restart your handset by turning it off & on (Not Airplane Mode).

Some general guidelines are:

• Network: 
  If network does not latch automatically, restart the device, and then please select the preferred network manually from your device’s network settings.
• Internet: 
  For seamless connectivity in roaming, please ensure Data Roaming & Mobile Data is turned-on, APN settings are correct (APN: INTERNET). In case of dual sim device, make sure correct SIM card is selected.
  If you are not interested to use data roaming, make sure Data Roaming option in your smart phone is Switched Off
• Calls: 
  In case of outgoing call problems, please dial any numbers with correct country code. In case of call to Bangladesh, please dial in +880 or 00880 format.
• SMS: 
  If you are unable to send SMS, please check & ensure the SMS center number is set to +8801801000004

For any unsolved issues while in roaming, please let us know mentioning your location, mobile number and description of the problem through:

• WhatsApp: +8801647771212 [8 AM to 12 AM]
• Email: myroaming@robi.com.bd
• Helpline: + 8801678600786

[Call to Bangladesh rate from your visiting country will be applicable]

Special Notes

• Postpaid Pack / Bundle will automatically renew if usage found after the package’s validity period. Package validity calculated based on Bangladesh calendar date (Cutoff point: 00 hour of BD local time).
• For prepaid, Data Pack validity will be counted from the first usage of the pack and bundle validity will be counted from the time of successful purchase. Pack / Bundle will not auto renew and you have repurchase it by dialing USSD.
• Separate charges may incur if you use roaming service in transit destination.
• Data synchronization on smartphones might incur unwanted costs. If you do not wish to use roaming service, please turn off the data roaming option.
• Any International calls (3rd Country except BD & the destination country) may result in significantly higher charges.
• During roaming, it is not possible to bar postpaid roaming service in real time (even if the Security Deposit is crossed) as billing records are generated from the Roaming Partner’s system and shared at a delayed time.

How to select network manually

General Troubleshooting

• For continuous connection please turn on data roaming, mobile data and use proper APN settings (APN: INTERNET). In the case of dual SIM, select the correct SIM.
• If the network does not latch automatically, restart your device, then manually select the network from the phone's network settings.
• If you are having trouble with the outgoing call, dial the correct country code. When calling in Bangladesh dial +880 or 00880.
• For any roaming problems, text WhatsApp (+8801647771212) describing your location, mobile number, and problem or email airtel.service@robi.com.bd
• If you still have problems, call the Roaming Helpline+8801678600786 at 24 hours a day or email airtel.service@robi.com.bd.