Airtel MySports

1. What is My Sports service?

My Sports is a SMS, WAP, IVR, APP based sports service. User can subscribe this service through any channel and charging will be single point. After getting subscribed user can enjoy the service through SMS, WAP, IVR and APPLICATION (Android, iOS). There will be no additional charge for any content. (Data charge will be applicable).

2. What is the portal link?

You need to log on to WAP site https://mysports.com.bd/ from your mobile via your mobile browser with ROBI or Airtel Internet.

3. How do I get the Application?

After getting subscribed you will get a link to download the application or you can simply search the app in play store and App store.

4. How to subscribe the My Sports service?

You can easily subscribe the service through SMS, WAP, IVR and Application.

• Through SMS: START SP or SPW and send to 22222
• Through Portal: Go to https://mysports.com.bd/ and click on the subscription link.
• Through APP: Open App and click on the subscription button or click any premium content.
• Through IVR: Dial 22222 and select package

5. How to subscribe the My Sports service through My Robi App?

Open My Robi Application by using Robi Internet then click on the premium content placed on My Sports card then select pack and confirm through SMS Y consent.

6. How to unsubscribe from My Sports service?

You can easily un-subscribe the service through SMS, WAP, IVR and Application.

• Through SMS: STOP SP or SPW or 1111 and send to 22222
• Through Portal: Go to https://mysports.com.bd/ and click on the un-subscription link.
• Through APP: Open App and click on the un-subscription link.
• Through IVR: Dial 22222 and follow the instruction

7. What will be the charge for My Sports service?

There will be two subscription package and two on demand package and charges as below-

Note: There will be data charge for browsing the portal and application. There will be no browsing charge for IVR subscription pack

8. How many package in this service?

There will be two package one is daily and another 5 days.

9. If I subscribed from SMS then can I use APP, WAP and IVR?

Yes, if you subscribed form any channel then other channel will be free, that means charging will be single point and once you subscribed you can enjoy the full service from SMS, WAP, IVR and application.

10. I get error message: 'Low Balance, Recharge and try again', what does it come?

This message is displayed when you do not have sufficient balance in your account/number or your renewal has been unsuccessful. To continue enjoying, kindly refill your account/number and try again.

11. Why do I need a Robi data connection to enjoy the service through WAP and APP?

Robi data connection is required to validate your subscription status with My Sports platform.

12. Is there any data charge to streaming the content or browse the portal and App?

Yes, there will be standard data charges as per your subscribed data plan.

13. What are the supported OS/ platforms for IVR and SMS?

It supports all mobile platform.

14. What are the supported OS/ platforms for WAP?

It supports Symbian, Android, iOS, Tizen, Windows platform.

15. What are the supported OS/ platforms for APP?

It supports Android and iOS platform.

16. What are the supported browsers for this service?

Native browsers, Google chrome, Firefox, Opera and UC.

17. Is there any regular charge application for the content?

There will be no additional charges for content.

Customer Support:

• Customer Care: 01844490095 (10:00am-6:00pm without Friday, Saturday and Public Holyday)

Help and Support

First Level Support:

Support Email: support@live-mediabd.net ;

Second Level Support:

Md. Meshkatur Rahman (Badhon); badhon@live-technologies.net ; +8801814652639