Engage

1. Subscription

1.a. How do I subscribe to Engage service? 

To subscribe to Engage in the premium package, visit engagewinner.com/register.

After choosing one of the packages, you will then be redirected to another web page, where you will be asked to enter your mobile number and complete the necessary steps to complete your subscription.

1.b. What are the benefits I can get on Engage when I subscribe to one of the packages?

1. Access to tournaments with Prizes that include Vouchers, Stickers and other type of prizes.

2. Get access to leisure games.

3. Earn Coins.

4. Redeem coins for special prizes and Daraz Vouchers.

5. Access to play premium games.

6. Earn unique player prizes.

7. Compete against thousands of users in live streamed AAA Esports tournaments

1.c. How do I Stop / Cancel my subscription? 

Go to the “My Profile” page, and press “Settings”, at the bottom you will find the “Unsubscribe” button, clicking that button will unsubscribe you from the service.

1.d. Do I lose my coins if I stop my subscription? 

You will not lose your coins when stopping your paid subscription, however please keep in mind that the earned coins are valid for a three (3) months period.

2. Games and Tournaments

2.a. What games does Engage have?

Engage has hundreds of games for you to play. There are:

1. Leisure games for free users.

2. Premium Games for paid subscribers.

3. All users can play Competitive games.

Note: only subscribed users can compete in tournaments that offer prizes. 

The reward tracks are connected to most major games available for all users, including but not limited to:

1. Call of Duty Mobile

2. FIFA22 Mobile

3. Clash Royale

2.b. How do I register for a tournament?

Once you become a subscriber, you gain access to tournaments from the tournament selection page available on the home page or by selecting from the list provided within the profile section. You will be notified to the exact date and time to the tournament you have registered for.

2.c. When do I begin playing the tournament I registered for?

You will be sent a notification on Engage and a text message on your mobile number including the date and the details of the tournament.

2.d. How are results reported?

Every tournament game will have a Chief Moderator to oversee the results and other aspects related to ensure a fair tournament. The results will be posted on Engage. Refresh for the latest results.

2.e. What happens if a player disconnects?

If the game allows for reconnection, then the tournament carries on if the reconnect occurs.

Otherwise, the player is disqualified. Engage is not responsible for any disconnection that occurs because of lack of Wi-Fi, data coverage or if a user decides to disconnect for whatever reason.

2.f. What are the tournament rules and code of conduct?

Tournament rules and code of conduct are published on the tournament page you join.

3. Prizes and Rewards

3.a. What are the prizes and rewards Engage offers?

There are a wide variety of prizes on offer (you can access them on the “Prizes” page). They include vouchers, and other valuable items.

3.b. How do I claim my rewards?

Engage team will contact you within 24 to 48 hours after winning the prize informing you about the prize details and how to redeem them

4. Engage Coins

4.a. What are Engage Coins? 

Engage coins are the coins that you earn by being active. You earn coins as specified below.

4.b. How do I Earn coins?

Coins can be won through a variety of ways:

1. By joining Tournaments and competing against others

2. Taking part in the prestige system, through entering tournaments.

3. By inviting friends to join the app

4. By logging in on daily basis

5. On your birthday occasion! Happy Birthday!

6. On other occasions and important events

4.c. How do I redeem coins? 

Engage coins are used to redeem rewards from the engage platform by accessing the “Redeem” page.

4.d. Can I transfer my coins to another player? 

Yes, you can transfer your coins to another user who is on your friends list, as long as you are an active user in one of Engage subscriptions.

5. Account

5.a. How do I create an account? 

Login in (if you have already signed up). If not, please register by providing your Robi number and choose your preferred package.

Complete your profile by filling your Username, Date of Birth and other requested information. You will earn coins upon completion of your profile.

5.b. Can I have more than one account? 

Yes you can. Any Robi number can register but under only one account. Two numbers can register two accounts and so on.

5.c. Login problems.

Contact our Support Team on support@8zonegames.com describe the problem and we will help you sort it out.

5.d. How do I add friends to Engage? 

There are several ways to invite friends to Engage and earn coins for every invite.

A. Click on “Invite and Earn” on the homepage and select any of the following options:

1. Select “Copy Link”, copy the link and send it to your contacts as a message on your preferred messaging service.

2. Select any of the applications available to invite your friends directly on Social Media

B. Click on "Share Engage" from your profile settings

6. Support

Our team is always available to support you in case you have any problem with the service. Contact our Support Team on support@8zonegames.com, or by filling the Contact Support form details on www.engagewinner.com

The helpline/hotline number is: +8801860-744898